Comprehensive Front Desk Operations for Boston Buildings
The front desk is the nerve center of a residential building. It’s a reception area, a communications hub, a security post, and an administrative center all rolled into one. Ensuring its smooth, professional, and efficient operation, 24/7, is fundamental to the reputation and function of the entire property.
McGarr Service Corporation offers a complete front desk operations service, providing you with a fully managed, turnkey solution for your lobby. We supply the trained personnel, implement proven procedures, and handle the day-to-day management to ensure your front desk is always operating at the highest standard of excellence.
The Advantage of a Professionally Managed Front Desk
Outsourcing your front desk operations to a specialist provides significant benefits.
Guaranteed Coverage & Reliability
We handle all staffing, scheduling, and call-offs. You never have to worry about a shift being left uncovered. We guarantee a trained professional is at your desk, 24/7/365.
Reduced Administrative Burden
We take the heavy lifting of recruiting, hiring, training, and managing front desk staff off of your plate, allowing property managers to focus on other core responsibilities.
Elevated Service Consistency
We implement standardized operating procedures for every aspect of the job—from how the phone is answered to how incidents are reported—ensuring a consistent, high-quality experience for all residents.
Access to Expertise
You benefit from our decades of experience in hospitality, security, and residential services. We bring best practices and a depth of knowledge to your operation from day one.
Our Turnkey Operational Management
Our comprehensive service covers every facet of front desk operations.
Personnel Management
We recruit, screen, and hire high-caliber concierge professionals specifically for your property. We handle all payroll, benefits, and ongoing performance management.
Customized Site Procedures
We work with you to create a detailed “Site Operations Manual” that codifies all procedures, from emergency protocols to amenity reservations, creating a definitive guide for your property.
On-Site Training & Supervision
Every team member receives extensive training on your property’s specific procedures before their first shift. Our management team provides regular on-site supervision and ongoing coaching to ensure standards are met.
Integrated Service Delivery
We seamlessly execute all front desk tasks, including greeting guests, managing access control, handling packages, answering phones, and maintaining detailed logs.
Client Communication & Reporting
We provide property management with regular reports, attend building meetings as needed, and maintain open lines of communication to ensure we are always aligned with your goals.
Experience the Difference of a Professionally Managed Front Desk
Let us handle the complexities of your lobby operations. Contact us for a comprehensive proposal and to learn more about our turnkey solutions.
The Ideal Solution for Demanding Properties
Our full-service front desk operations are perfect for:
Large-scale luxury residential buildings requiring 24/7 coverage.
Property management firms looking to standardize service across their portfolio.
New developments seeking to establish a premium, professional operation from day one.
Buildings seeking to upgrade their level of service and professionalism.
Frequently Asked Questions (FAQ)
Q: What happens if a scheduled concierge calls out sick?
A: McGarr Service Corporation takes full responsibility for coverage. We maintain a pool of trained relief staff who can be dispatched to fill any unexpected vacancies, ensuring your front desk is never left unattended.
Q: How do you ensure your staff represent our property's specific brand and culture?
A: We view ourselves as partners. During the setup process, we work to understand your property’s unique brand identity. We then select and train staff whose demeanor and service style align with that culture, ensuring they are a seamless extension of your brand.
Q: Can we participate in the selection process for the staff assigned to our building?
A: Yes. We are happy to have property management meet our proposed candidates to ensure you are comfortable and confident in the team we are building for your site.