On-Site Surveillance & Alarm System Monitoring
Your security cameras and alarm systems are essential investments, but they are only as effective as the people watching them. An unmonitored camera system merely records an event for later review. When actively monitored by a trained professional on-site, that same system becomes a powerful tool for proactive prevention and immediate response.
McGarr Service Corporation provides on-site security officers who are trained to actively and effectively monitor your facility’s existing surveillance and alarm systems. This service is a core function of our on-site security presence, transforming your technology from a passive recorder into an active instrument of security, extending your officer’s awareness and enabling a faster, more intelligent response to any situation.
The Powerful Benefits of Active On-Site Monitoring
This service maximizes the value and effectiveness of having both security personnel and security technology at your facility.
Extend Your Officer's Awareness
From a single post, our on-site officer can use your CCTV system to monitor multiple sensitive areas at once—such as back entrances, parking areas, server rooms, and inventory cages—acting as a true “force multiplier.”
Immediate On-Site Verification & Response
This is the most significant advantage. When an alarm is triggered, our on-site officer can instantly verify the cause on camera and then physically respond to the location in seconds, not minutes. This eliminates the delay of dispatching an off-site patrol.
Drastically Reduce False Alarms
Our on-site officers can quickly determine if an alarm was caused by a real threat or a non-issue (e.g., falling object). This prevents unnecessary and costly dispatches of local law enforcement.
Enhanced Incident Reporting
An officer who witnesses an event on camera and then inspects the scene in person can provide a far more detailed and accurate incident report, which is invaluable for investigations and insurance purposes.
How Our On-Site Personnel Utilizes Your Systems
Our on-site monitoring is a seamless integration of professional personnel and your existing technology.
Site-Specific System Training
As part of our deployment, our officers receive familiarization and training on the operation of your facility’s specific camera viewer (VMS) and alarm panels.
Routine System Monitoring
From their designated post, our officers incorporate active monitoring of key camera feeds into their duties, watching for unauthorized access, suspicious behavior, or safety hazards.
On-Site Alarm Verification
In the event of an alarm, the officer’s first action is to access the relevant camera feed to visually assess the situation and identify the cause.
Immediate and Appropriate Response
Based on visual confirmation, the officer will execute your site’s specific protocols. This may include physically investigating the area, resetting a false alarm, or making direct contact with law enforcement to provide verified, real-time information about an active incident.
Detailed Logging and Reporting
All monitoring activities, alarm events, and responses are meticulously documented in the officer’s daily activity log.
Maximize the Value of Your On-Site Security
Ensure your security systems are being used to their full potential. Contact us to learn how our on-site officers can provide active and effective monitoring for your facility.
An Ideal Solution for a Variety of Businesses
Our on-site monitoring services are a critical component for any facility with both an on-site security presence and an existing camera or alarm system, including:
Retail Stores
(for loss prevention and after-hours protection)
Construction Sites
(to prevent theft of materials and equipment)
Car Dealerships and Auto Service Centers
Warehouses and Distribution Centers
Commercial Office Buildings
Cannabis Dispensaries
Frequently Asked Questions (FAQ)
Q: What is the advantage of your on-site officer monitoring our system versus a remote service?
A: The primary advantage is the speed of response. A remote service can only watch and call for dispatch. Our on-site officer can watch, verify, and then physically be at the point of incident within seconds to investigate, intervene, or guide law enforcement. There is no travel time delay.
Q: Is this a separate service from your standard on-site security?
A: This is a core capability and expected function of our on-site security officers. It’s part of how we provide comprehensive and effective security, ensuring you get the maximum value from both your security personnel and your technology investment.
Q: Do your officers require special training for our systems?
A: Yes. During our onboarding process for your site, we ensure our assigned officers are provided with the necessary training to confidently and competently operate your specific CCTV and alarm systems.