Boston, MA

POSITION: Security Operations Supervisor // Full-Time

* Must have a vehicle and a clean driving record

** Must be able to also take Public Transportation for sites where no parking available.

SCHEDULE:

• Base Schedule // Monday – Friday // 11:00AM – 7:00PM
• Must have shift flexibility between 6:00AM – 10:00PM
• Paid Weekend On-Call duties as needed
• Very good Administrative skills
• No Overnight Shifts

PAY RATE:

• $65,000 – $75,000 Annually
• 40.00/hours + per week
• Salaried + Administrative Pay Rate for hours over 40.00
• Annual Bonuses

LOCATION: Boston and Surrounding Areas // preferable residency in the Mattapan, Dorchester, Jamaica Plain area which is central to all clients and home office.

TRANSPORTATION: Security Vehicle Provided for Patrol Duties // Must have clean driving record

EXPECTATIONS: Assist Security Director by overseeing operational success, training new staff, administrative duties, scheduling, monitor check in/out alerts, on-call duties as needed, flexibility in shifts to cover operational needs…Additional Duties Provided Upon Interview.

* Schedule will be adjusted due to business needs.

* Must complete the Reliability Assessment to be considered for position

Qualifications:

• Available for all shift hours as scheduled and needed
• Valid driver license and clean driving record
• Be able to pass a background check
• Able to work overtime and weekends
• Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint
• Must have effective communications skills both verbal and written in English
• Ability to handle crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Have strong critical thinking skills as well as comparable organizational skills

Responsibilities:

• Responsible for assisting in all aspects of security officer’s duties; inspects security officer’s uniforms, dress and appearance
• Trains officers, as needed, on responsibilities and knowledge of their post assignment
• Investigate and resolve issues submitted by customers and/or clients; provide follow-up and reporting as required
• Ensure officers make timely and accurate reports using the company’s technology
• Ensure patrol vehicles are properly maintained, including the cleanliness of the interior and exterior, maintenance and all equipment is present
• Ensure officers are following company and client policies and procedures
• Schedule security officers and responds to call-offs and rescheduling of shift assignments
• Meet with client management for updates and/or job-related change order
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance
• Exercise judgment and uses discretion in dealing with emergencies and security violations encountered
• Enforce standards of conduct of security officers; follows up on areas of improvement
• Cover open shifts/posts when needed
• Consistently document efficiently via supervisor site visit and remote site visit reports
• Complete, track and submit training checklists and proper documentation in a timely manner
• Become familiar with payroll, scheduling and main office procedures in order to fill in for Director of Security during vacation or illness.
• Communicate any technology, logistical and/or operational concerns to the Director of Security Services.

Requirements:

• A minimum of 2 recommendations for reference checks
• 2+ years security supervisory/management experience and/or work equivalent
• Excellent communication skills and working knowledge of access control systems
• Intermediate/advance skills in Microsoft Office Suite and computer scheduling software

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.