Security Field Supervisor | Full Time

Position: Security Field Supervisor
Location: Boston and Surrounding Areas // preferable residency in the Mattapan area which is central to all clients and home office.
Pay: $65,000 – $75,000 Annually
Base Schedule: 40 hours + per week | Monday – Friday 11:00AM – 7:00AM
Salaried + Administrative Pay Rate: for hours over 40.00
Annual Bonuses

Job Description

Assist Security Director by overseeing operational success, training new staff, administrative duties, scheduling, monitor check in/out alerts, on-call duties as needed, flexibility in shifts to cover operational needs…Additional Duties Provided Upon Interview.

Please Note:

• Schedule will be adjusted due to business needs.
• Must complete the Reliability Assessment to be considered for position
• Security Vehicle Provided for Patrol Duties // Must have clean driving record

Qualifications:

• Available for all shift hours as scheduled and needed
• Valid driver license and clean driving record
• Be able to pass a background check
• Able to work overtime and weekends
• Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint
• Must have effective communications skills both verbal and written in English
• Ability to handle crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Have strong critical thinking skills as well as comparable organizational skills

Responsibilities:

• Responsible for assisting in all aspects of security officer’s duties; inspects security officer’s uniforms, dress and appearance
• Trains officers, as needed, on responsibilities and knowledge of their post assignment
• Investigate and resolve issues submitted by customers and/or clients; provide follow-up and reporting as required
• Ensure officers make timely and accurate reports using the company’s technology
• Ensure patrol vehicles are properly maintained, including the cleanliness of the interior and exterior, maintenance and all equipment is present
• Ensure officers are following company and client policies and procedures
• Schedule security officers and responds to call-offs and rescheduling of shift assignments
• Meet with client management for updates and/or job-related change order
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance
• Exercise judgment and uses discretion in dealing with emergencies and security violations encountered
• Enforce standards of conduct of security officers; follows up on areas of improvement
• Cover open shifts/posts when needed
• Consistently document efficiently via supervisor site visit and remote site visit reports
• Complete, track and submit training checklists and proper documentation in a timely manner
• Become familiar with payroll, scheduling and main office procedures in order to fill in for Director of Security during vacation or illness.
• Communicate any technology, logistical and/or operational concerns to the Director of Security Services.

Requirements:

• A minimum of 2 recommendations for reference checks
• 2+ years security supervisory/management experience and/or work equivalent
• Excellent communication skills and working knowledge of access control systems
• Intermediate/advance skills in Microsoft Office Suite and computer scheduling software

Benefits

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Education:

• High school or equivalent (Required)

Experience:

• Security Supervisor: 2 years (Required)

Shift Availability:

• Day Shift (Required)
• Night Shift (Required)